In today’s AI-driven world, legal and compliance teams often find themselves in the difficult position of having to say “no” to innovation. The reason? An ever-growing web of global data privacy laws, from GDPR and CCPA to HIPAA and Canada’s…
If your team take card payments over the phone, the risks are real and growing. Under the new PCI-DSS 4.0 requirements your PCI Auditor could slap you with a high risk finding for unsecure manual recording or physical security failure…
Who Should Read This? This paper is for security leaders, compliance officers, contact centre managers, and risk professionals accountable for protecting customer data, responding to compliance audits, and mitigating fraud risks. Introduction As businesses navigate the evolving landscape of…