Artificial intelligence is rapidly becoming part of everyday enterprise operations, from customer experience analytics to automation and decision support. But as organizations adopt AI tools, many are discovering an important challenge: using real world data that contains credit card details…
Executive Summary Telephone based payments remain one of the most widely used yet least understood areas of PCI DSS compliance. Spoken credit card transactions, often referred to as keyed entry, manual card entry, or card not present (MOTO) transactions, introduce…
We’re proud to share that BroadSource has received a Merit Award in the Technology Platform category at the 2025 iAwards, recognising the innovation behind our privacy-preserving platform, SecurePII. The iAwards, hosted by the Australian Information Industry Association (AIIA), celebrate excellence…
If your team take card payments over the phone, the risks are real and growing. Under the new PCI-DSS 4.0 requirements your PCI Auditor could slap you with a high risk finding for unsecure manual recording or physical security failure…
In today’s AI-driven world, legal and compliance teams often find themselves in the difficult position of having to say “no” to innovation. The reason? An ever-growing web of global data privacy laws, from GDPR and CCPA to HIPAA and Canada’s…
Who Should Read This? This paper is for security leaders, compliance officers, contact centre managers, and risk professionals accountable for protecting customer data, responding to compliance audits, and mitigating fraud risks. Introduction As businesses navigate the evolving landscape of…