SecureCall - Payments by phone
SecureCall offers businesses a cost-effective, compliant way to accept card payments by phone.
PCI (Payment Card Industry) compliance is now within reach for businesses of any size and any staff member. No more complex deployment projects.
Crucially, staff and customers can continue their phone conversation throughout the payment process, ensuring a seamless sale.
Specifically designed for staff who take payments in both contact center and non-contact center environments.
SecureCall is ideal for retail, hospitality, healthcare, and government businesses handling payments across multiple teams.
It avoids automated IVRs, links, or apps—just real people connecting with real people.
Our Partners
Offering a value added security service to increase revenue and reduce customer churn.
Pre-integrated into our Partners network with NO complex projects in IT or voice network domains.
Deployment once for sale across both UCaaS and CCaaS product portfolios.
Our Customers
De-scoping payments-by-phone transactions and demonstrating to Banks, Qualified Security Assessors (QSA) and Insurers that staff are PCI-DSS compliant when taking payments by phone.
The only PCI solution that doesn't need those complex and costly deployment projects.
Your staff can have PCI compliant conversations with their customers within minutes.
For Customers
For customers, it means staying in control of their sensitive credit card details—no longer sharing them with a stranger over the phone.
How does it work?
Coupling the power of SecureCall with our Partner's Cloud Communications network (UCaaS and CCaaS networks), SecureCall redacts credit card details in the conversation in real time.
Business benefits by:
- De-scoping their payments-by-phone transactions
- Demonstrating to their Bank, Qualified Security Assessor (QSA) or Insurer that they are PCI-DSS compliant
- Reducing cyber security insurance premiums
- Reducing costly (MOTO) processing transaction fees
The Benefit to our Service Provider Partners
Business, when choosing a Service Provider, vote the security solution as the highest priority in their selection criteria.
It has become the next 'must-have' in a Service Providers product portfolio to remain competitive.
Right now, business cannot safely use their Cloud Communications service to securely take card payments in office accounts teams, retail point of sale or local government settings.
The 'phone service' is simply not solving the business's need to deliver their mandatory PCI-DSS compliance obligations.
The risks, for all businesses taking card payments by phone are high. The volume of calls is increasing and the insurance and compliance costs are escalating.
As a business imperative, they are forced to continue to take payments by phone to meet their customer's expectations and meet their revenue targets.
SecureCall is bundled by Service Providers. Positioned as a non-discretionary value added service. It differentiates a Service Provider's communication offering, increasing ARPU and reducing customer churn.
The Benefit to Business of any size
All businesses that take card payments must demonstrate to their bank that they are PCI-DSS compliant. VISA and Mastercard mandate this.
Online and expensive Contact Centre solutions do exist, but cannot economically scale down businesses that require secure card payments in office accounts teams, retail points of sale and local government settings.
Taking card payments by phone is a critical way to engage with customers and secure sales, however, it has also become the weakest link in a business’s cyber security solution.
SecureCall economically solves business risks, and costs, by securing the phone call between the customer and the business as the payment is being made. SecureCall interacts with the telco' s Cloud Communications service to capture and mask card holder details, keeping customer sensitive information secure.
The Benefit to customers
Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.
In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'speak' their card details to someone they don't know.
Customers are frustrated when the business 'transfers' them to an automated IVR for payment or even worse, tells them to 'go online' or 'visit a branch'.
SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone, remaining protected and secure
