SecureCall - for Genesys Cloud
Simpler PCI Compliance for Modern Genesys Cloud Contact Centres
SecureCall is the cloud-native, no project, scalable alternative to legacy PCI systems
SecureCall - Secure Payments by Phone
Secure, simple, on-demand payments
SecureCall provides Genesys Cloud Contact Centres with a new cost-effective, solution for accepting card payments by phone.
SecureCall is a global Level 1 PCI-DSS compliant Service Provider that has re-invented the way in which a Contact Centre use technology to stay PCI compliant.
It is an 'Agent present, on-demand' payment experience, ensuring agents and customers remain in conversation.
No IVRs, no links to pay. No hardware and no project establishment costs, just frictionless customer experiences within minutes.
Delivered at a fraction of the cost of legacy PCI technologies, with no project deployment complexity.
It means SecureCall is suited to any sized contact centre in any industry.
The Shift to Cloud Contact Centres
As enterprises migrate from legacy on-premise contact centres to cloud platforms like Genesys Cloud, they face new challenges:
- Complex PCI solutions built for legacy infrastructure
- High costs from hardware-bound and in-line capture systems
- Clunky, agent-disruptive workflows
- Long deployment cycles and integration headaches
- Constant instability and scaling issues
SecureCall leverages the capabilities and scale of the Genesys Cloud Contact Centre to simply scale with your cloud contact centre requirements at a fraction of the cost and deployed within days, not months.
Activate within minutes:
A better agent and customer experience
With SecureCall:
- Agents launch a secure payment 'on-demand' without leaving the call as a part of the Genesys Desktop
- That brings the SecureCall cloud and your Agent and customer together, without interrupting the flow
- Only for calls that require a payment
- For only that part of a payment call
- Customers enter card details via keypad — no speaking, no voice prompts
- No redirections, no lost calls, no broken journeys
It feels like part of the call — because it is, but only when needed.
Designed for your Genesys Contact Centre Priorities
Whether your goal is to:
- Reduce PCI audit scope
- Simplify agent workflows
- Accelerate migration to Genesys Cloud contact centres
- Control infrastructure and compliance costs
- Increase system uptime and stability
SecureCall delivers.
How does it work?
By integrating the power of SecureCall with your Genesys Cloud Contact Centre service , SecureCall ensures real-time redaction of credit card details during conversations.
Your Continued Benefits
- De-scoping payment by phone transactions
- Demonstrating to Banks, Qualified Security Assessor (QSA) and insurers that you are PCI-DSS compliant
- Reducing cyber security insurance premiums
- Reducing costly (MOTO) processing transaction fees
The Benefit to Your Customers
Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.
In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'speak' their card details to someone they don't know.
Customers are frustrated when the business 'transfers' them to an automated IVR for payment or even worse, tells them to 'go online' or 'visit a branch'.
SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone, remaining protected and secure
