SecureCall - For Small to Medium Business
Simpler PCI Compliance for any business or any size
SecureCall - Secure Payments by Phone
Secure, simple, on-demand payments
SecureCall provides for the first time, an affordable way for Small to Medium Businesses to accept card payments by phone, stay PCI compliant and prevent chargebacks.
SecureCall is a global Level 1 PCI-DSS compliant Service Provider that has re-invented the way in which a business, while talking to their customer, can take a card payment.
It is a 'Staff present, on-demand' payment experience, ensuring customers and staff remain in the conversation.
No IVRs, no links to pay. Just frictionless customer experiences.
Delivered at a fraction of the cost of legacy PCI technologies, with no project deployment complexity.
It means SecureCall is suited to any sized business, of any size in any industry.
The Shift to Cloud Communications
As business recognises the value of Cloud based Business Communications systems and migrate from legacy on-premise PBX they face new challenges:
- Complex PCI solutions built for legacy infrastructure
- High costs from hardware-bound and in-line capture systems
- Clunky, disruptive payment workflows
- Long deployment cycles and integration headaches
- Constant stability and scaling issues
SecureCall leverages the capabilities and scale of your chosen Cloud Communications Provider to simply scale from one handset to thousands. Delivered at a fraction of the cost and within days, not months.
A better staff and customer experience
With SecureCall:
- Agents launch a secure payment 'on-demand' without leaving the call
- That brings the SecureCall cloud and your staff together, without interrupting the customer flow
- Only for calls that require a payment
- For only part of a payment call
- Customers enter card details via keypad — no speaking, no voice prompts
- No redirections, no lost calls, no broken journeys
It feels like part of the call — because it is, but only when needed.
Designed for your Business. No Fuss.
Whether your goal is to:
- Reduce PCI audit scope
- Prevent False Chargeback claims
- Simplify staff workflows
- Accelerate migration to cloud communication
- Control infrastructure and compliance costs
SecureCall delivers.
How does it work?
By integrating the power of SecureCall with our your Cloud Communications service , SecureCall ensures real-time redaction of credit card details during conversations.
Your Continued Benefits
- De-scoping payment by phone transactions
- Demonstrating to Banks, Qualified Security Assessor (QSA) and insurers that you are PCI-DSS compliant
- Reducing cyber security insurance premiums
- Reducing costly (MOTO) processing transaction fees
The Benefit to Your Customers
Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.
In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'speak' their card details to someone they don't know.
Customers are frustrated when the business 'transfers' them to an automated IVR for payment or even worse, tells them to 'go online' or 'visit a branch'.
SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone, remaining protected and secure
Contact Us
Ask about our platform, technology or team.
Book a demo , grab some documentation or ask for access to the SecurePII Resource Portal.
- Any business
- Any size
- Any industry
- Contact Centre environments
- Non-Contact Centre environments