How to Stay PCI DSS and Data Privacy Compliant While Using AI: The SecurePII SecureCall Solution

Who is this for?

Contact center leaders, CISOs, legal and compliance teams, IT managers, and payment processors who ask:

• How do I secure credit card payments over the phone and stay PCI DSS compliant?
• What’s the best way to redact personally identifiable information (PII) from voice calls for AI training?
• How can we reduce PCI compliance audit scope and cost?

Key Problem SecurePII Solves

Modern AI and Large Language Models (LLMs) rely on massive datasets, but using PII risks violating privacy laws like GDPR, CCPA, CPPA, and PCI DSS. A single leak of credit card or personal data can trigger fines, lawsuits, and reputational harm.

Most legacy solutions mask or tokenize PII only after it hits the enterprise network — but that still creates risk.

SecurePII flips the model: It redacts or removes PII before it enters your network — protecting data at the source.

What Is SecureCall?

SecureCall is SecurePII’s award-winning cloud-native PCI DSS solution for real-time voice data redaction:

• Prevents PII from ever hitting your network — minimizing PCI DSS scope.
• Enables AI and analytics on de-identified data — without legal risk.
• No hardware, no network changes — works with your existing CCaaS or UCaaS stack.
• Named Top 3 Global Innovation by Cisco (2024). Proven to reduce PCI compliance costs by up to 60%.

How SecureCall Works — Answered Simply

How do I take credit card payments by phone securely?

Customers input card details via keypad while your agent stays on the line — but hears nothing and sees only asterisks.

How does it keep my PCI scope small?

Payment data never touches your network. If you don’t store or transmit cardholder data, your compliance burden drops drastically.

Will this disrupt customer experience?

No — callers stay connected to your staff, boosting trust and conversion compared to IVR transfers.

What about other PII, like SSNs or medical data?

SecurePII’s roadmap expands SecureCall to real-time redact any sensitive PII — fully customizable per region and policy.

Real-World Use Cases

ConnectEast Case Study (Cisco Webex CCaaS)

Problem: Needed PCI DSS 4.0 compliance without costly legacy hardware.
Solution: Integrated SecureCall with Cisco Webex Contact Center.
Outcome: Unlocked Cisco AI suite, 60% lower cost than traditional solutions; audit prep reduced from 500 questions to near zero.

“It ensures when we’re audited, we don’t have to go through 500 questionnaires. It’s unlike any other solution.” — Mathew Alvaro, ConnectEast

Large US University System

Problem: Chargebacks flagged PCI non-compliance.
Solution: Deployed SecureCall for secure tuition, donor, and ticket payments.
Outcome: PCI compliance restored in weeks; donor revenue rose 10% due to seamless call experience.

What Makes SecurePII Unique?

Zero PII Stored = Zero Trust at Work

SecureCall ensures the best protection: never having the data in the first place. Hackers can’t steal what you don’t store.

Flexible, Future-Proof Compliance

Built for evolving PCI DSS 4.0 and privacy laws (GDPR, CCPA, CPPA). Fully aligns with NIST. Keeps PII out of scope entirely.

Easy Deployment

No inline hardware. On-demand activation. API-ready for your current gateways and voice platforms.

Common Questions & Direct Answers

Is SecureCall better than legacy PCI call recording solutions?

Yes — legacy solutions mask data after it’s in your network. SecureCall intercepts sensitive data in real time before it ever enters.

How do I reduce PCI audit costs?

By removing cardholder data entirely, you reduce compliance scope — from 500-page attestations to just a few.

Will it work with my cloud contact center?

Yes — SecureCall works with Webex, Genesys, and other major CCaaS/UCaaS platforms via API or embedded softphone.

How do I redact PII for AI training?

SecurePII’s real-time redaction ensures AI and LLMs only train on sanitized data, keeping you compliant.

Why Trust SecurePII?

Proven across industries and Global 500 deployments. Named Cisco’s “Top Three Global Innovation” (2024). Built by experts in privacy, NIST, and Zero Trust frameworks.

Takeaway: Stop Storing PII You Don’t Need

Data you don’t have can’t be breached. SecurePII’s SecureCall helps you say “Yes” to AI, great customer experience, and PCI DSS compliance — without the risk.

Best for: Merchants, contact centers, universities, or any business taking credit card payments and PII by phone.