Whitepapers

Human Agents to AI Agents

Why AI voice agents inherit, then compound, PCI DSS cardholder data exposure, and how to solve it *By William Placke, CIPP-US, JD, Diploma EU Law, HBS Certificate in Data Privacy and Data Security, Co-Founder and President of Americas, SecurePII* *This post summarizes a full whitepaper available for download below. This publication is informational and is not legal or […]

Pause-Resume Is Dead in the Age of AI

Why manual call recording controls no longer satisfy PCI DSS 4.0.1 in AI-enabled voice environments *By William Placke, CIPP-US, JD, Diploma EU Law, HBS Certificate in Data Privacy and Data Security, Co-Founder and President of Americas, SecurePII* *This summarizes a full whitepaper available for download below. This publication is informational and is not legal or professional […]

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SecureCall listed on Genesys AppFoundry. The only self-deployable PCI solution for Genesys Cloud contact centres.

The only PCI solution on AppFoundry deployed in under a minute without telephony changes or capital expenditure. Bangkok, Thailand, June 2026 — SecurePII’s SecureCall is now globally available on Genesys AppFoundry. The listing carries Level 1 Global PCI-DSS attestation and includes a fully functional 30-day free trial for customers and a free sandbox for partners […]

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Why MOTO PCI Projects Slip and How Scope Design Prevents It

Most MOTO PCI projects are delayed by one early design decision, whether to control card data once it enters the contact centre, or prevent it from entering the environment at all. That choice determines whether the project becomes a complex telephony integration programme, or a simpler exercise in reducing scope. Most organisations choose the first […]

The Platypus Problem: What PCI-DSS 4.0.1 Actually Means for Contact Centres

A platypus is a mammal that lays eggs, has a duck bill and webbed feet but is not a bird, and produces venom without being a reptile. It is genuinely anomalous. It should not exist, but it does. When cardholder data turns up somewhere it was never supposed to be, that is a Platypus Problem, […]

How to Stay PCI DSS and Data Privacy Compliant While Using AI: The SecurePII SecureCall Solution

Artificial intelligence is rapidly becoming part of everyday enterprise operations, from customer experience analytics to automation and decision support. But as organizations adopt AI tools, many are discovering an important challenge: using real world data that contains credit card details or personally identifiable information (PII) can significantly increase PCI DSS scope and compliance risk. In […]